Frequently Asked Questions (FAQs)

How Does Our Shipping Work?

  • Orders take between 3-5 business days.
  • We deliver straight to your door throughout our trusted third-party shipping service.
  • We also offer customers the option to collect their orders from their nearest PEP Store or PostPostnet.

Where are we based?

  • We are based and operate in Johannesburg.

How Does Payment Works?

  • All order payments are processed through checkout, using Debit or Credit card.
  • You can also request us to send you a direct payment link to complete your order, communication through WhatsApp, Email or Instagram.
  • We currently do not offer lay-by.

How does a customer purchase a custom rug of their own design?

Customers can contact us on our social media platforms, over WhatsApp or our email with desired design.

• For contact more contact info click here.